Returns

All items may be returned within 30 days, unless otherwise noted, under the following terms if the item is not defective and is working properly. The buyer must first contact Revive Scientific to initiate a return where the packing situation will be verified and a shipping label will be provided. The item must be in the original packaging or another approved method by Revive Scientific. The item must be unused and in the same condition that you received it. Buyer pays for return shipping via deduction during refund.  All items returned outside of warranty claims are subject to a 20% restocking fee plus shipping costs and materials.

All fees for a warranty related return are covered by Revive Scientific unless there is a user related error in operation or damage caused outside of documented shipping damage. 

Our policy lasts 30 days. If 30 days have gone by since arrival, unfortunately we can’t offer a refund or exchange unless the item is damaged or broken before the warranty period has ended.

Items listed as PARTS/REPAIR do not have any warranty and may not be returned. 

If you discarded the box and foam inserts, there is a $150 fee to make the custom molds and replace the box. Shipping of the new box to you is also deducted from the return amount. 

Additional non-returnable items:

Software products

Used Consumables

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is shipped back more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@revivescientific.com.

Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@revivescientific.com for return instructions.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.